FAQ (common Qs)

Frequently Asked Questions

1. Where is Eropharma.kruworld based?

We are proudly based in Nigeria and deliver nationwide. Our warehouse and dispatch partners are located in Ibadan, ensuring safe and timely delivery of your orders.

2. How long does delivery take?

Delivery time depends on your location:

  • Ibadan: 1-2 business days
  • Lagos: 2-3 business days
  • Osogbo, Ife, Ilesa, Ede, and other southwest cities: 2-3 business days
  • Other parts of Nigeria: 2-5 business days

You’ll receive an update once your order is shipped.

3. What are the delivery fees?

Delivery fees vary by location:

  • Ibadan – ₦1500
  • Lagos – ₦3,500
  • Ife / Osogbo / Ede / Ilesa – ₦2,500

    4. Do you offer payment on delivery?

    For most orders, payment is required before delivery. This helps us process orders faster and reduce cancellations.
    However, in select locations, we may offer Pay on Delivery (POD) for verified customers — you can contact us via WhatsApp to confirm availability before ordering.

    5. How do I place an order?

    Simply:

    1. Visit eropharma.kruworld.com
    2. Browse your desired product(s)
    3. Click “Add to Cart” → “Checkout”
    4. Enter your address and payment details
    5. Confirm your order

    You’ll receive an instant confirmation email or WhatsApp message.

    6. What if I receive a damaged or wrong product?

    We sincerely apologize for any inconvenience! Please contact us within 24–48 hours of receiving your order.
    Email: eropharmakruworld@gmail.com
    WhatsApp: Chat with us

    We’ll arrange a quick resolution — either a replacement or refund (depending on the case).

    7. Can I cancel my order after placing it?

    Yes, you can cancel your order within 1 hour of placing it by contacting our support team. Once your order has been shipped, cancellation is no longer possible.

    8. Are your products authentic and safe?

    Absolutely âś…
    All Eropharma.kruworld products and partner brands go through strict quality and authenticity checks before sale. We only source from trusted, verified suppliers to guarantee safe, effective results.

    9. Do you sell prescription drugs?

    No. We only sell over-the-counter (OTC) medicines, wellness products, and natural supplements that do not require a doctor’s prescription.

    10. How can I reach your customer support?

    📧 Email: eropharmakruworld@gmail.com
    đź“ž WhatsApp: Chat Now
    🕒 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (WAT)

                                                Saturday | 10:00 AM – 6:00 PM (WAT)

    11. How do I know when new products are added?

    Join our mailing list or follow our social media pages for new arrivals, health tips, and special discounts!

    12. Can I buy in bulk or become a reseller?

    Yes! We welcome bulk and wholesale buyers.
    Email us at eropharmakruworld@gmail.com with your product interest and quantity for special pricing.

    13. How do I return an item?

    Please check our Refund Policy for full details.
    You can return unopened, unused products within 7 days of delivery

    âť“ Still have questions?

    Reach out via WhatsApp or email eropharmakruworld@gmail.com — our team is always happy to help!